Mail has been sent successfully to your friend

Sunday, 05 Sep 2010

items in cart

View cart

Total : € 0.00

Checkout

GBP

EUR

Delivery

Postage Costs (Postage and Packaging)

Postage and packaging costs will be added to the value of your order, which you can view prior to purchasing based on the following criteria:

Customers in the UK & Ireland

UK

Orders Up to £70 costs £2.40

Orders over £70 FREE OF CHARGE

All orders to the UK will be sent signed for using Royal Mail and a signature will be required for all orders.

Ireland

Orders being delivered to Ireland £3.95 All orders are sent next day delivery, however your order will need to be in before 1pm to receive it the following day, and orders placed on Friday before 1pm will be delivered on Monday as there is no delivery service on Saturday or Sunday to the Republic of Ireland.

All orders to Ireland will be sent by Courier and a signature will be required, please consider this when choosing your delivery address.

Customers in Europe & Rest of the World

For customers who reside outside the UK & Ireland, delivery costs will be added to your package based on the order weight in grams, as well as a charge for recorded delivery. This will be automatically calculated in your shopping basket based on your country location, and displayed at the Order Summary Stage.

This will be based on Royal Mail airmail service or Parcel Force Worldwide.

Delivery Timescales

Deliveries within UK

Delivery within the UK will generally be 24-48 hours from date of dispatch email.

Deliveries to Republic of Ireland

Delivery to Republic of Ireland will generally be next day delivery, if the order is placed before 1pm.

Deliveries to Europe & Rest of the World

For customers outside the UK or Republic of Ireland postage and packaging costs will be based on the weight of your order using the Royal Mail airmail service. All deliveries outside the UK are sent by first class Airmail or ParcelForce worldwide. Estimated delivery time is 5 - 7 working days.

Packaging costs are included as part of the Postage and Packaging charge.

We reserve the right to change special offers on postage and packaging at any time.

Order & Dispatch Process

Once an order has been received, you will automatically receive a confirmation email from WorldPay, confirming receipt of order as well as order details. If you have failed to complete your order (i.e. you have failed to make payment using Worldpay, we will send you an email confirming that your order was not completed and you will be advised of how to complete your order, if you wish.

We will endeavor to dispatch orders 1st class mail on the day of receipt of orders up to 3.00p.m (subject to the item being in stock and the customer credit card authenticity checks being satisfactory) .. A confirmation email response will be sent by email to confirm that the item has been dispatched. Orders after 3p.m. will be sent the next working day...

If we do not have your order in stock, we will tell you by either email or telephone at which point we can advise when the item will come into stock and discuss whether you require to cancel that part of the order or wait until it comes into stock.

We will endeavor to dispatch orders 1st class mail on the day of receipt of order (subject to the item being in stock and the customer credit card authenticity checks being satisfactory).

Order Tracking

If you would like to know the current status of your order, you can view your order status or history for previous orders by logging into your account details 'My Account' section. If your order doesn't arrive in the allotted time, please advise us of your order reference beginning with C4YS...

Delivery Problems & Policy for Lost Goods

If your order does not arrive within the timescales above please complete the following;

- If the parcel was too big to go thru your letter box or there is no one available to accept the Parcel at the delivery address completed on your order, Royal Mail will leave a card and will keep the parcel in the local sorting office for up to 15 days, so you should check there first before contacting us.

If the goods are not collected from the Local Sorting office within the specified time, the goods will be returned to Care4yourskin.com, and we will contact the customer to re-arrange delivery, although the customer will be responsible for paying the postage charge, which will be based on the weight of the parcel.

Policy for Lost Goods or non-delivery of orders

On occasions, orders may get lost, and fail to get delivered, which are outside the control of Care4yourskin.com, as we are reliant on Royal Mail.

So if you have not received your order within the specified timescales above, and have checked with your local sorting office and the parcel is not there, we cannot resend the parcel for 15 working days, as this is the timescale for Royal Mail to confirm the parcel as lost. You will not be entitled to a refund during this time.

If the parcel is not found after 15 days, and Royal Mail confirm the parcel or goods as 'lost' then we will resend your order.

password

Create new account?

Forgot your password?

Social Bookmarking

Your Name *
Your Email *
Your Friends Name *
Your Friends Email *
Your Message